RETURN POLICY
Last updated August, 27th, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy
RETURNS
All returns must be postmarked within thirty (30) days of purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at jessnorthstark9@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
North Star Canine LLC
Attn: Returns
RMA#
35109 Otto Way
Poughkeepsie, NY 12603
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
-Essential Oils
-Scented Swabs
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note:
- A 10% restocking fee will be charged for all returns
-Sale items are FINAL SALE and cannot be returned
QUESTIONS?
If you have any questions concerning our return policy, please contact us at:
THANK YOU FOR YOUR BUSINESS!